Cancellation and Refund Policy

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In short

More than 30 days before the course: refund of the fee paid, less an administration fee of AUD 200.

— you may move your fee to a future course, or hold it as a credit for 24 months.

30 days or less: no refund 

If we cancel: full refund, or a credit if you prefer.

Your rights under the Australian Consumer Law are not affected by this policy. 

 This Policy forms part of our Terms and Conditions. All requests must be in writing to RAResusskillshub@gmail.com; the effective date is the date we receive your email.

Our courses are small-group and station-based — once you take a place, no one else can have it. From about a month out we commit costs we cannot recover: the Host Institution facility fee and specimen preparation, faculty travel, equipment freight and insurance, accreditation fees, and catering and consumables ordered on confirmed numbers.

3.1 More than 30 days before the first day: refund of the fee paid, less an administration fee of AUD 200. Payment processing fees already incurred are also deducted.

Instead of a refund

•  Move to a later course. Transfer your fee to any scheduled course within 24 months, subject to availability, paying any difference in price.
• Hold a credit. Hold the fee as a credit valid for 24 months, to be applied to any of our courses.

3.2 30 days or less before the first day: the fee is not refundable. 

3.3 If you do not attend and have not cancelled, the fee is not refundable.

3.4 If you are excluded from a course for breach of the Terms and Conditions, no refund or credit is payable.

4.1 We may cancel or postpone where minimum numbers are not reached, where faculty or facility availability fails, or where circumstances beyond our reasonable control prevent the course.

4.2 Where we cancel, you may take a full refund of the fee, including the administration fee and processing fees, or a credit valid 24 months. Where we postpone, you may move to the new date or take a refund or credit.

4.3 Refunds are made to the original payment method and payer, normally within 20 business days.

4.4 We are not liable for airfares, accommodation, visa fees or other costs. Book changeable travel and hold travel insurance covering course cancellation.

 Where a course cannot proceed because of an event beyond either party's reasonable control — including natural disaster, border closure, a public health order, or a government travel warning issued after your registration — clause 5.2 applies as if we had cancelled.

 Visas, entry permissions and travel arrangements are your responsibility. Refusal of a visa, or denial of entry, does not change clause 3. Apply early; we may provide a letter of invitation on request.

If you cannot attend for reasons not covered above, write to us setting out your circumstances with supporting detail. Each request is considered on its own facts, at our discretion. A decision on one request does not create a precedent. 

9.1 Refunds are made in Australian Dollars to the original payer. We are not responsible for exchange rate movement or your bank's fees.

9.2 Where an employer or department paid, the refund or credit goes to that payer.

Nothing in this Policy excludes, restricts or modifies any right or guarantee under the Australian Consumer Law that cannot lawfully be excluded. In particular, clause 3.2 does not apply where you are entitled to a remedy because a course was not delivered with due care and skill or was not as described.

  This policy forms part of the RA Resus Skills Hub General Terms and Conditions available at https://r2skills.com.au/terms-and-conditions/